NYC311 Dashboard

From a visible pattern to a responsible next step

Use the NYC311 Service Request Maps to compare places, propose a tentative next step, and identify what the dashboard cannot establish.

Suppose you are advising a New York City agency manager. The manager wants to know where to investigate first before deciding how to use limited staff or outreach resources.

NoteOpen the dashboard

Open the NYC311 Service Request Maps

Use the detailed map so you can select a fiscal year, month, complaint type, and geographic view.

TipHow to use the dashboard

1. Choose Community Board as the geographic view.
2. Choose the Fiscal Year, Month, and Complaint Type.
3. Hover your mouse pointer over a community district on the map to see that community’s request count and related information.

Start here: compare two Bronx districts

TipSet the dashboard

Community Board → FY2026 → January → HEAT/HOT WATER

Bronx CD7 vs CD10

• CD7: Bedford Park, Fordham, and Norwood
• CD10: Co-op City, Pelham Bay, and Throgs Neck

Record both request counts, then discuss:

1. How large is the difference?
2. What should NYC investigate next?
3. What can 311 request counts not tell us?

ImportantChoose Community Board—not Council District

A numbered CD is a Community District. Each district has a corresponding Community Board. A City Council District is a separate geography with different boundaries.

Community District maps for all five boroughs

Use the borough name with the district number because district numbers repeat across boroughs.

Bronx

Brooklyn

Manhattan

Queens

Staten Island

Try another comparison

If another group is already using the Bronx question, keep Community Board selected and choose one:

• FY2026 → May → Noise - Street/Sidewalk: Manhattan CD12 vs CD2
• FY2026 → August → Rodent: Manhattan CD11 vs CD1
• FY2026 → October → Blocked Driveway: Queens CD7 vs CD2

The dashboard supports month-level comparisons, not time-of-day filtering. Its latest completed month appears as Recent Month, so the named FY2026 months above make the activity reproducible.

Build a responsible recommendation

Prepare a short response:

In [month], the dashboard shows [count] [complaint type] requests in [area] and [count] in [comparison area]. NYC should first investigate [next step]. We cannot conclude [overstatement] because [limitation]. Before allocating resources, we would want [additional evidence].

Your response must include:

• one comparison from the dashboard;
• one tentative next step;
• one limitation; and
• one piece of additional evidence.

Interpret with care

WarningRequest counts are not the same as need or performance

• Areas differ in population, exposure, and the number of people using public space.
• Requests depend on awareness of 311, access, and willingness to report.
• The dashboard shows where and when requests were reported, but it does not by itself explain why the pattern occurred.

Sources

• NYC311 Service Request Maps
• NYC Community Board maps — borough maps designed by CUNY Baruch College
• Understanding Local Government in NYC
• 311 Service Requests from 2020 to Present